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Customer Service |
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| Always a River, Sometimes a Library (Video) Always Available | |
| Reexamining Library Practice and Patron Service [more]... Wait List |
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| Customer Friendly Libraries in a High Tech Age (Video) Always Available | |
| Maintaining the excellent customer service traditionally supplied by libraries during this period of rapid change is the focus of this video [more]... Wait List |
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| Customer Service More Than Just A Smile (DuPage Video) Always Available | |
| Customer service is critical for developing good relations with internal and external customers [more]... Wait List |
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| Customer Service: More Than a Smile (Library Video Network) Always Available | |
| Demonstrates techniques for improving customer service in the library [more]... Wait List |
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| Dealing With Difficult People (Video) Always Available | |
| Learn how to appropriately manage the expectations of demanding and often difficult information-seekers (2005) [more]... Wait List |
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| Is the Customer Always Right? (Video) Always Available | |
| Learn the twelve strategies for handling difficult customer service situations (1994) [more]... |
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| Library Support Staff Soar to Great Heights (Video) Always Available | |
| How do you see the library support staff role changing in the next five years (2003) [more]... Wait List |
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| Millennials in the Library (Web Based) Always Available | |
| How can our libraries better serve Generation Y as patrons, students, and staff? [more]... |
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| Putting Customers First (Video) Always Available | |
| Learn the secrets of providing outstanding customer service to all your patrons. [more]... Wait List |
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| Targeting the Ages: Programming that Hits the Mark Always Available | |
| A look at innnovative programming libraries are creating to meet the needs of their patrons [more]... |
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| The Customer Service Series: Emotional Customer Service – Making the Connection with the Customer (Web Based) Always Available | |
| Your customers and co-workers “only care what you know, when they know that you care." [more]... |
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| The Customer Service Series: Handling Angry Customers with Tact and Skill (Web Based) Always Available | |
| How do you deal with angry customers? [more]... |
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| The Customer Service Series: Handling Customer Complaints without Taking Things Personally (Web Based) Always Available | |
| In the words of Eleanor Roosevelt: “No one can make you feel inferior without your permission.” [more]... |
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| The Customer Service Series: The Customer Service Experience – What are Your Customers Experiencing? (Web Based) Always Available | |
| Think about the experiences that will keep customers coming back. [more]... |